Please send your resume and information to info@aticortland.org or drop them off at our office (26 N Main Street, Cortland, NY 13045).

Administrative Assistant

Position Summary: Full-time Administrative Assistant (1 FTE) The Administrative Assistant serves as the first point of contact for the agency and provides essential administrative, clerical, and operational support to ensure the office runs efficiently and professionally. Salary starts at $17 per hour.

• Answer and route incoming phone calls and emails in a timely and professional manner.
• o Welcome consumers, visitors, and community members and provide general information about agency services.
• o Maintain a clean, organized, and professional reception area, lobby, and other public spaces, including monitoring cleaning supply levels.
• Monitor inventory of office and program supplies, restock common areas, place orders with vendors, and submit receipts to the Finance Director.
• Maintain an inventory of loan resources, such as Durable Medical Equipment, books and videos, and follow up on overdue borrowed items.
• Provide administrative support, including word processing, data entry, internet research.
• Assist staff and members of the public with faxing, copying, scanning, and other routine office needs.
• Process incoming and outgoing mail daily, maintain postage supplies, track postage usage, and support program mailings as needed.
• Operate and provide basic troubleshooting support for office equipment, including the multi-line phone system, fax machine, scanner, printers, copier, and postage meter.
• o Coordinate scheduling for the community room, telehealth room, kitchen, and conference rooms, including after-hours access arrangements when needed.
• Schedule meetings and place events and appointments on the Executive Director’s calendar.
• Prepare thank-you and other organizational cards, obtain signatures as needed, and track donation acknowledgements in the appropriate spreadsheet.
• Coordinate biweekly staff meetings and prepare and distribute meeting minutes.
• o Monitor daily staff check-ins and notify the Executive Director when a staff member has not checked in to help support workplace safety and attendance follow-up.
• Enter and maintain consumer information and case notes in CIL Suite, as needed.
• Maintain information tables and bulletin boards in the lobby and computer lab.
• Maintain staff timesheets and accrual records on a regular basis.
• Respond accurately to questions about agency services and programs.
• Adhere to ATI’s mission, vision, values, policies, and procedures.
• Perform other duties as assigned by the supervisor.

Qualifications:

• Proficiency with basic computer applications, including Microsoft Office and desktop publishing software.
• Familiarity with multi-line phone systems and basic copier and printer troubleshooting.
• Strong communication, customer service, and telephone etiquette skills, with the ability to interact professionally, patiently, and courteously with the public and diverse populations.
• Excellent organizational skills and the ability to work independently while managing multiple priorities.
• Reliable transportation to and from the office.
• Standing, reaching and occasional lifting/ carrying up to 10 pounds
  • (typically durable medical equipment)
• Knowledge of standard office practices and procedures is preferred.
• Personal experience with disability or knowledge of disability-related issues is a plus.